Refund policy
Last updated 18 October 2026
The Whiskerfall Store sells wardrobe sets: looks for your cat that never change its stats. Our orders are handled by Paddle.com, our online reseller and Merchant of Record, which takes the payment and adds any sales tax or VAT.
Changed your mind?
You can ask for a full refund within 14 days of buying, for any reason. Use the link in Paddle's receipt email, or write to support@whiskerfall.com with the email you paid with and your cat's name. The money goes back to the way you paid, usually within 5 to 10 business days.
What happens to the set
A refunded set leaves the wardrobe of the cat that had it, and comes off if it was being worn. That is the same for a gift: refunding a gift takes it back from the cat it was sent to.
After 14 days
If something went wrong, such as a set that never arrived or a purchase you didn't make, write to us at any time and we'll put it right. A chargeback through your bank also takes the set back.